Common Questions

Check-in can be made from 3:00pm and check-out must be before 11:00am. Times may vary slightly depending on the destination you have chosen. Furthermore, if needed, you can request a late check-out or an early check-in (this service is subject to availability and may incur a charge).

A single payment can be made with credit card.

We only clean the apartment after check-out, but if you would like extra cleaning during your stay, just contact our service team (this service is subject to availability and may incur a cost).

Of course! Your little friend is very welcome in our properties, have in mind that we have an additional cleaning fee :)

* You'll receive a total refund if the cancellation is made within 30 days or more before your check-in.
* 50% of the total amount of the reservation will be refunded if the cancellation is made between 30 and 7 days before you check in.
* A total or partial refund won't be possible if the cancellation is done within 7 days before your check in date

For more information, consult our service team.

* If you miss 30 days or more for check-in, the change is available at no additional cost;
* Between 30 and 7 days for check-in, 75% of the total reservation amount will be considered for changes in the reservation date;
* Within 7 days of check-in, 25% of the total reservation amount will be considered for changes to the reservation date.

Note: The daily rate may change based on the days of the week or month. For more information, consult our service team.

We only have parking at our ZEST Cardeal unit and there is no additional cost.

Our system sends the access card (image) the day before your arrival, via the reservation channel and also on the WhatsApp of the person responsible for the stay. There it will contain all the necessary information.

We are sorry, but none of our apartments allow smoking. Subject to a fine and immediate cancellation of the reservation, for more information access the policy conditions.